Full-time Front Desk Agent

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greets and completes established check-in procedures for arriving guests on a daily basis.
• Facilitates guest departure (check-out) on a daily basis.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit.
• Courteously answers inquiries and accepts reservations, both in person and by telephone.
• Maintains good customer relations by keeping abreast of all in-house and area functions.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.

Requirements

• High school diploma or equivalent.
• None required.

Qualifications

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
• Work inside.
• 95% of shift is standing.
• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Benefits

• Medical, dental, & vision insurance.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Paid time off for vacation, sick time, and holidays.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Employee Assistance Program.
• Tuition Reimbursement.
• Great discounts on Marriott + Sage Hotels, Restaurants, and much more.
• One hot meal per-shift in associate cafetería.
• Discounted covered garage parking available for purchase.
• Eligible to participate in the Employee Referral Bonus Program.

Schedule

Shifts are typically 8 hours long, Monday through Friday.

Pay

USD $20.25 - USD $20.25 /Hr.