Full-Time Front Desk Agent

About the role

The Heathman Hotel Kirkland is a boutique hotel offering modern luxury with warm and personalized service. This role involves managing guest check-in and checkout processes, operating the PBX and Radio paging systems, and making restaurant, transportation, activity, or entertainment reservations on behalf of guests.

Responsibilities

• Efficiently handle check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest's needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

Eligibility of perks is dependent upon job status. Hourly Pay Rate: $22.00. Complimentary Parking On-Site. Get Paid Daily (Make any day payday). Paid Time off & Holiday Pay (Because Balance Matters). Benefits - Medical, Dental, Vision, Disability, 401KHSA/FSA Plans -with employer contribution. Values Based Culture (#OMGLIFE). Culture Add (Creating Space for Fresh Perspectives). Referral Bonus (Get Paid to Recruit). Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!). Employee Assistance Program“Columbia Cares” Volunteer Opportunities. Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion). Task Force Work Opportunities (Grow your career in idyllic locations across the globe). Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Skills

Knowledge of front desk operations, efficient handling of check-in and checkout processes, familiarity with property management systems, operation of PBX and Radio paging systems, strong written and verbal communication skills.

Benefits

Complimentary Parking On-Site. Get Paid Daily (Make any day payday). Paid Time off & Holiday Pay (Because Balance Matters). Benefits - Medical, Dental, Vision, Disability, 401KHSA/FSA Plans -with employer contribution. Values Based Culture (#OMGLIFE). Culture Add (Creating Space for Fresh Perspectives). Referral Bonus (Get Paid to Recruit). Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!). Employee Assistance Program“Columbia Cares” Volunteer Opportunities. Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion). Task Force Work Opportunities (Grow your career in idyllic locations across the globe). Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Pay

Hourly Pay Rate: $22.00

Schedule

Not specified