Front Desk Agent - Full-time

Duties/Responsibilities

• Greet, check-in, and check-out hotel guests in a timely and professional manner.
• Aid guests with all requests, questions, comments, concerns, and complaints.
• Address guest issues when possible and appropriate; escalate to Rooms Division Manager if necessary.
• Answer and field phone calls.
• Supply department heads with applicable reports, numbers, and information as needed.
• Perform other duties as assigned.

Requirements

• At least 1 year of experience providing world-class guest service at a front desk.
• Proven ability to build a rapport with all types of guests.
• Experience using a hotel property management system.
• TIPS or RAMP certification preferred.

Qualifications

• Technical Skills: Knowledge of hotel operations, room types, amenities, and property management systems.
• Customer Service and Professionalism: Excellent interpersonal skills, ability to set high standards for customer service, and commitment to maintaining consistency.
• Problem Solving, Quality Control, and Priority Assessment: Ability to evaluate current practices, identify potential conflicts, and suggest improvements.
• Communication: Detail-oriented, both verbally and non-verbally, and strong ability to communicate with various departments.
• Interpersonal Relationships: Adaptability to different personalities and the ability to maintain professionalism.
• Conflict Management: Good judgment, tact, and initiative in resolving conflicts, and the ability to negotiate effectively.
• Physical Activities: Ability to perform physical tasks in various environments, including standing for long periods.
• Flexibility: Availability to work overtime and assist with workload as needed.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance