Front Desk Agent -Full Time
About the role
Join the Hilton Milwaukee as a Front Desk Agent and contribute to the exceptional guest experience we're known for. The hotel has just completed a $40 million renovation, elevating guest rooms, event spaces, and the grand lobby to reflect modern elegance. As the city’s largest hotel and a historic gem, Hilton Milwaukee is connected to the newly expanded Baird Center.
Responsibilities
- Greet and welcome guests as they arrive at the hotel.
- Check guests in and out of rooms.
- Input and retrieve information from the computer system to communicate guest requests.
- Make appropriate room selections based on guests' needs.
- Handle internal and external customer interactions with patience, tact, and diplomacy to resolve conflicts and collect accurate information.
- Respond to guest requests and questions about the hotel, area, and services, and report complaints to management.
- Answer the phone promptly in a professional and clear manner.
- Maintain cash handling accuracy, including responsibility for the House Bank.
- Perform other duties as assigned.
Requirements
- Excellent customer service and communication skills.
- Previous hotel, receptionist, customer service, front desk, or administrative experience preferred.
- Must be able to work a varied schedule, including days, evenings, weekends, holidays, and under pressure.
- High school diploma or equivalent required.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to use a moderately complex computer system for data input and retrieval.
- Hearing and visual ability to observe and detect signs of emergencies.
Benefits
- A free, well-balanced meal every shift.
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties.
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
- Free parking.
- “Two for one” movie theater coupons at Marcus Theatres.
- Ability to grow your career and transfer between properties while maintaining service with the company.
- Early wage access.
- Paid time off.
- Medical, dental, and vision insurance (offered after 30 days of employment).
- Company-paid life insurance.
- Employee assistance program.
- 401k with employer match.
Pay
$17/hour.
Schedule
Part-time, hourly shifts that vary, including evenings, weekends, and holidays.
About Us
Marcus Hotels & Resorts, a division of The Marcus Corporation, has a 60-year history of operational and service excellence. We are “People Pleasing People” dedicated to creating extraordinary experiences for guests and associates. Our U.S.-based portfolio includes 15 unique hotels and resorts known for their character and style.