Front Desk Agent - Full Time

About the role

The Hotel Landing is a premier luxury lakeside destination in the Upper Midwest, offering a blend of refined hospitality and personalized service. As a Front Desk Associate, you will play a crucial role in ensuring guests have a memorable stay.

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greets and completes check-in procedures for arriving guests using both manual and computerized methods.
• Facilitates guest departure by following established procedures to close accounts and prepare rooms for new guests.
• Regularly calculates and posts guest accounts, ensuring timely and precise hotel charges and maintaining accurate records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, using suggestive selling techniques to increase occupancy and revenue.
• Maintains good customer relations by staying informed about in-house and area functions and responding to questions and concerns with timely and knowledgeable responses.
• Controls cash transactions and maintains personal bank as per hotel policies.
• Operates PBX equipment, accepting incoming calls, scheduling wake-up calls, and pagers to provide efficient service.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Past experience in dealing directly with the public and basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with various customer service problems, including stressful and emotionally charged situations.
• Highly organized and attentive to detail, capable of managing multiple tasks simultaneously.
• Must be able to read written communications and understand verbal instructions.
• Must be able to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Must be able to stand for prolonged periods, bend, kneel, and lift up to 25 lbs occasionally.
• Must be able to work in a climate-controlled environment with fluorescent lighting.

Qualifications

• Mathematical aptitude suitable for high school level calculations.
• Knowledge of standard cash handling procedures and computerized cash register systems.
• Fluency in English, both oral and written.
• Ability to handle stress and emotional situations professionally.
• Attention to detail and ability to manage multiple tasks.

Skills

• Customer service skills.
• Basic computer literacy.
• Customer service skills.
• Basic math skills.
• Customer service skills.

Benefits

• Paid vacation, sick and holiday pay.
• Medical, vision, and dental insurance.
• 401(k) retirement plan.
• Sage Hotel & Restaurant discounts.
• Convenient parking.
• Shift meal provided.

Pay

Compensation is commensurate with experience.

Schedule

Shifts are typically 8 hours long, with extended hours available.