Front Desk Agent - Full Time

Greet and communicate cordially with guests

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assist in pre-registration and blocking of reservations

Absorb and assist in pre-registration and blocking of reservations when necessary.

Post charges accurately and efficiently

• Promptly, accurately and efficiently know how and where to post all charges.

Manage cash handling

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.

Block rooms for special requests

Review any reservations with special requests and work to block rooms accordingly.

Knowledge of hotel rates and procedures

• Have working knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Should be able to take reservations in approximately 2 minutes.

Cancellation and relocation procedures

Know and follow cancellation procedures and relocation procedures when necessary.

Hourly Rate Range

Hourly rate range: $17.75 to $18.75