Front Desk Agent - Full-Time

The Hospitality Worker II is responsible for ensuring guest satisfaction through reservation bookings, assisting with guest needs, and addressing or escalating concerns. Key duties include: Greeting guests and providing excellent customer serviceOffering travel information, directions, and local points of interestBooking reservations and coordinating registrationHandling cash and credit transactions via software systemsResponding to phone calls and emails, delivering messagesResolving guest concerns and collaborating with departments to ensure a seamless experience Qualifications: Previous guest services experience requiredCash handling experience preferredExcellent customer service and interpersonal skillsStrong organizational skills with attention to detail This role emphasizes adaptability, teamwork, and a positive attitude to create a welcoming environment for guests.