Front Desk Agent - Full Time
Location: 210 East Stacy Rd, Allen, TX 75002 – Full‑time
Compensation Range: $16 per hour (actual pay may vary based on experience, skills, qualifications, and location)
Benefits
- Career Growth & Learning – 40 % of management hires are internal promotions
- 401(k) plan with company match
- Comprehensive health coverage – medical, dental, and vision insurance options
- Paid Time Off & Vacation – exclusive Atrium Traveler and brand discount programs
- DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on favorite brands and services
- Community service and volunteer programs
Job Description
Oversee front desk operations and act as the primary problem‑solver for guests and teammates.
Responsibilities
- Handle guest check‑ins and check‑outs with accuracy, warmth, and charm
- Support and train new front‑desk team members
- Resolve guest issues quickly and professionally (bonus points if they leave smiling)
- Manage daily tasks such as event‑sheet distribution, business‑center support, and keeping the lobby guest‑ready
Requirements
- Customer service experience with strong people skills and patience
- Hospitality or leadership experience preferred
- High school diploma or equivalent
- Tech‑savvy enough to use hotel systems confidently
- Ability to lift 50 lb and remain on your feet for extended periods
Why Atrium
Our culture, the Atrium SPIRIT, is built on Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. We go above and beyond to deliver exceptional guest experiences, support internal growth, and make a positive impact through community service and volunteer programs.
“For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.” – Maria O.