Front Desk Agent -Full Time

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? The Hilton Milwaukee, recently renovated with a $40 million transformation, is seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we're known for. Connected to the newly expanded Baird Center, the Hilton Milwaukee is the city’s largest hotel and a historic gem.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests.
• Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information, and services, as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

Requirements

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk, or administrative experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another while maintaining your service with the company.
• Early wage access.
• Paid time off.
• Medical, dental, and vision insurance (offered after 30 days of employment).
• Company-paid life insurance.
• Employee assistance program.
• 401k with employer match.

Pay

$17/hour

Schedule

Part-time, hourly shifts that vary, including evenings, weekends, and holidays.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.