Front Desk Agent ( Full Time)

Key Responsibilities

• Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Process payments and manage charges accurately, handling all cash transactions with integrity.
• Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Complete all Front Desk reports accurately and maintain proper documentation.
• Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Perks & Benefits

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.