Full Time Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Support interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Interact positively with colleagues and customers, promoting the organization's vision and values.
• Participate in truck un-loading and stocking processes, following standard operating procedures and ensuring compliance with budget constraints.
• Follow SOPs and ensure a safe working environment.
• Help customers, locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Inventory management.
• Performance management.
• Compliance with company policies and standards.

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more information, visit mikbenefits.com.

Pay

Total Base Pay Range: $17.75 - $23.10

Schedule

Work hours include nights, weekends, and early mornings.