Full-Time Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOP’s) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team's selling behaviors.
• Plan and deliver high-quality custom framing solutions to customers on time, collaborating with the Store Manager.
• Achieve and manage team Key Performance Indicators (KPI’s).
• Review and manage sales and production workload, building plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Interview, onboard, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for self-development.
• Partner with MOD’s daily on framing and other tasks.
• Interact with others in an accepting and respectful manner; maintain a positive and respectful attitude, even in challenging situations; promote the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in truck unloading and stocking processes to ensure compliance with standards and within budget.
• Follow Standard Operating Procedures (SOPs) and company programs to maintain a safe environment.
• Engage with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Problem-solving and decision-making skills.
• Inventory management and safety awareness.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

Pay

Compensation is commensurate with experience.

Schedule

Work includes nights, weekends, and early mornings.

Contact Information

To learn more about Michaels and its benefits, visit www.michaels.com. For additional information regarding benefits, visit MIKBenefits.com.

EEO Statement

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. For more information, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).