Framing Manager - Full time

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD), assisting with interviewing, on-boarding, coaching, observing, and training new Team members.
• Participate in the truck un-load and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and maintain a safe work environment.
• Engage positively with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Problem-solving and decision-making skills.
• Attention to detail.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.