Full-Time Desktop Support II - 8.0 Hours Per Day

Experience And Qualifications

• Knowledge of commonly used concepts, practices, and procedures within the IT field.
• Associates Degree, related technology certifications and 2+ years experience in the field.
• Demonstrated ability to identify, analyze, and solve technology problems.
• Familiarity with PC and Mac operating systems.
• Knowledge of desktops, laptops, tablets and handheld devices.
• Ability to interact with others in a manner that demonstrates professionalism, respect, and dignity.
• Act 34 Clearance, Act 151 Clearance, FBI Clearance (self-paid)
• Act 126 & Act 71 Training Certificates
• Bloodborne Pathogens Certificate
• Drug Screening (self-paid)

Primary Duties And Responsibilities

• Supports, monitors, installs, tests, and troubleshoots district hardware and software.
• Provides Level 2 technical support to Desktop 1 technicians.
• Installs applications, inventories and supports mobile devices (iPads, Tablets, cellphones, Kindles).
• Recommends and schedules repairs.
• Aids with district-wide projects.
• Maintains documentation for the department.
• Aids with district trainings and Professional Development days.
• Assists with any other related duties as assigned.