Part-Time Desktop Support Specialist

Responsibilities

• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.
• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.
• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.
• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.
• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.
• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.
• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.
• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.
• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.

Requirements

• Bachelor’s degree in Computer Science or a related discipline preferred, or at least 3 years of relevant technical support experience.
• Hands-on experience supporting PC workstations, desktop hardware, Windows 10 environments, and desktop imaging processes.
• Working knowledge of Active Directory administration and Microsoft-based user support environments.
• Familiarity with configuring and supporting desktops, laptops, printers, and mobile devices across business settings.
• Understanding of operating system installation, device configuration, and general networking concepts.
• Strong analytical, troubleshooting, and critical-thinking skills with the ability to research and resolve technical issues independently.
• Effective communication and customer service skills, with a dependable and adaptable approach to changing priorities.
• Willingness to learn new technologies and grow within a fast-paced IT support role.

Qualifications

• Must be legally authorized to work in the United States.

Skills

• Technical support experience
• Windows 10 environments
• Active Directory administration
• Desktop imaging processes
• PC workstations
• Desktop hardware
• Printers
• Mobile devices
• Networking concepts
• Problem-solving
• Customer service
• Learning new technologies

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Lifetime disability insurance
• Life insurance
• 401(k) plan