Desktop Support Specialist

About the role

This role is part of a dynamic team dedicated to providing exceptional computer support services at one of the best educational institutions in the country. The team supports a diverse range of customers and support specialists, resolving software, hardware, and network issues.

Responsibilities

• Resolve software, hardware, and network issues for a variety of customers and support specialists.
• Support both Windows and Mac OS platforms, ensuring seamless operation in different environments.
• Work with audio/visual equipment used in teaching, meeting, and event spaces.
• Provide technical assistance to a diverse range of customers and support specialists.

Requirements

• 3+ years of experience in desktop support, including hands-on experience supporting laptops, PCs, and peripheral devices.
• Proficiency in supporting both Windows and Mac OS environments.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Strong customer service and communication skills.
• Ability to work as part of a team and independently, taking initiative when necessary.
• An organized and systematic approach to managing information and documentation.

Qualifications

• Local to the Columbus, OH metro area only.

Skills

• Experience with network troubleshooting.
• Familiarity with classroom technology installations or educational environments.
• Leadership capabilities in managing projects and assignments.

Pay

N/A

Schedule

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Benefits

N/A