FULL TIME Custom Framing Manager/ Lead Designer

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOP’s) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team to sell effectively.
• Plan and deliver high-quality custom framing solutions to customers on time, collaborating with the Store Manager.
• Achieve and manage team KPI’s and ensure framing team goals are met.
• Manage sales and production workload, building plans and sales floor time for networking.
• Execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Interview, onboard, coach, observe, and train new team members; support talent development activities; participate in performance management activities; utilize leadership competencies for self-development.
• Collaborate with MOD’s daily on framing and other tasks.
• Interact positively with colleagues, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes to ensure compliance and budget adherence.
• Follow SOPs and company programs, ensuring a safe work environment.
• Engage with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Ability to move throughout the store.
• Ability to stand for long periods.
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership.
• Problem-solving abilities.
• Time management.

Benefits

At The Michaels Companies Inc., we offer a comprehensive benefits package including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telerehabilitation services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

Pay

$20.50 - $24.50 per hour

Schedule

Nights, weekends, and early mornings may be required.