Full-time Concierge | Cosmopolitan on the Park

About the Role

As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Your professional presence and skills in project management, communication, and conflict management will build strong relationships within your community.

Responsibilities

• Maintains up-to-date information of events, both current and future, occurring in the region
• Establishes professional familiarity with personal preferences, likes, and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• Coordinates requests, comments, and reservations through the property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Ensures proper building safety and security measures are followed at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics, and resident visitors and guests through the building intranet
• Maintains a clean, neat, organized, and orderly office and desk at all times
• Responds to all resident and guest requests in an expeditious, courteous, and professional manner
• Responds to all emails within 24 hours

Requirements

• Previous experience in customer service roles preferred
• Ability to read, write, and speak English fluently is required to read, analyze, and comprehend simple instructions, short correspondence, and memos
• Proficiency in Microsoft Office applications, especially Word and Excel, preferred

Don’t meet every single requirement? At Columbia Hospitality, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Benefits

• Hourly Pay Range: $21.00 - $22.00 / hr (DOE)
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Medical, Dental, Vision, Disability, and 401K benefits
• HSA/FSA Plans with employer contribution
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow
• Third-Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Parks and Attractions, & so much more)

About the Company

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive—and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic, and nurturing work environment for team members.

Location

If you are a fan of the Portland-condo-coolness factor and have a drive to please those around you, Cosmopolitan On The Park is looking for you. Our incredible team of specialists goes above and beyond to elevate the owner experience. Located between The Fields Park and Tanner Springs Park, we offer a unique location, an incredible team atmosphere, and a way to bring forth your talents as an impeccable service provider.