Full-Time Case Manager

Duties

• Provide culturally and linguistically appropriate client-centered, trauma-informed support
• Aid in the reception of new clients to Philadelphia or to our housing space
• Screen and enroll LGBTQIA+ immigrants into our programs
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency
• Consistently review service plan to update for identified client needs throughout the program period
• Coordinate with our pro bono legal partners to provide comprehensive legal support to our clients
• Offer employment services including job readiness training, resume writing assistance, interview preparation, and job placement to program participants
• Conduct housing hours where you are regularly accessible to residents
• Provide accompaniment to clients’ appointments
• Conduct outreach to community members, nonprofit organizations, business owners, employers, and landlords to expand our network of partnerships
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration
• Maintain up-to-date documentation in the client's case files to ensure services are clearly documented throughout the client's service period
• Submit programmatic reports as required
• Attend stakeholder meetings and work with community partners to learn about resources for newly arriving immigrant populations
• Ensure that clients are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary

Qualifications

• Applicants must have either a bachelor’s degree (preferably in social work, human services, or a related field), or three years of experience providing case management services. Volunteer experience may be considered as part of three years experience
• Fluency in English and either Spanish or French is required
• Must live in or around Philadelphia PA
• Proficient in the use of MS Word, MS Excel, and database programs
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail
• Ability to be flexible and creative in the work environment of a new 501(c)3 organization
• Ability to work as a team member and independently, with a high level of self-motivation
• Exceptional interpersonal skills, including keen listening ability and relationship building
• Must have reliable transportation, a valid driver’s licence, and be able to walk up 4 flights of stairs and lift over 40lbs
• Experience working with LGBTQIA+ populations is highly preferred
• Experience working with immigrant populations and limited English speakers is highly preferred
• Experience working with residential housing programs is preferred
• Individuals who are part of the LGBTQIA+ community, recently arrived immigrant community, and/or have experienced housing instability are strongly encouraged to apply

Schedule

Full time employment: 40 hours per week
Remote work for 1-2 days per week
Flexible working hours
Non-traditional hours: occasional weekends and evenings

Benefits

• Reimbursement of $400 a month for private health insurance with proof of plan (only for coverage of the hired employee, no additional family members)
• $1,000 annual stipend for individuals who chose not to be reimbursed for health insurance
• Generous paid time off including 20 days of vacation, 16 days of sick leave, 11 paid federal holidays
• Organization closure from December 24th-January 1st (not included in 20 day vacation time)