Full-time Bell Attendant

Bell and Valet Services

Provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests.

Assists Doorman in meeting and greeting all guest arrivals and departures.

• Assist guests with retrieving their luggage from vehicles.
• Note existing vehicle damage on key tags in the appropriate space provided.
• Escort guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles securely and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Open vehicle doors to assist guests.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Upon arrival, greet and assist guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.

Professionalism and Courtesy

• Extend professionalism and courtesy to guests, associates and vendors at all times within public areas of the hotel.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Demonstrate self-confidence, energy, and enthusiasm.
• Be equally responsible for continuous training and personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
• Offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.

Teamwork and Collaboration

• Work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Education and Training

High school diploma or equivalent. No formal training required.

Knowledge and Skills

• General knowledge of basic customer service skills and fluency in oral and written English.
• Knowledge of local establishments, businesses and the surrounding community in general.
• Able to drive automatic and manual vehicles.
• A valid driver’s license.
• A driving record meeting the needs of the insurance carrier.

Physical Demands

• Physically strenuous, prolonged standing, walking and climbing stairs.
• Intermittent exposure to outside elements, primarily an indoor position.
• Able to see objects and people up close and at a distance.
• Able to grasp handles, carry bundles and lift packages.
• Able to continually push, lift and carry up to 65 lbs throughout the hotel during the entire shift.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Great discounts on Marriott + Sage Hotels, Restaurants, and much more
• One hot meal per shift in associate cafeteria
• Discounted covered garage parking available for purchase
• Eligible to participate in the Employee Referral Bonus Program

Pay

USD $19.29 - USD $19.29 /Hr.