Bell Attendant (Full Time)

Responsibilities

• Greet guests in a friendly manner and offer assistance with luggage
• Operate courtesy shuttle
• Provide Lobby door coverage
• Park and retrieve guest cars in a safe and courteous manner
• Baggage handling, delivery, pick up and storage
• Offer room escorts and resort tours to arriving guests
• Communicate with other departments in a friendly and professional manner
• Be aware of local attractions and restaurants and make recommendations to guests
• Accurately communicate with other shifts regarding issues arising from day-to-day operations
• Deliver room drops, Amenities, Ice and any other guest requests or group items
• Signed in and out of complimentary guest bikes and basic maintenance on bikes
• Maintain a positive attitude and take initiative
• Aid in the training and coaching of new hires
• Aid in maintaining lobby and patio furniture, cushions, pillows, and décor
• Attend and embrace CIVANA training and development courses

Qualifications

• Strong verbal and written communication skills
• True desire to satisfy the needs of others in a fast-paced environment
• Ability to interact with all guests, internal and external, effectively with tact and diplomacy
• Strong follow through skills
• Ability to handle multiple tasks at once
• Clean driver's license with a least two years driving experience on a full license
• Ability to lift heavy luggage and stand/walk for an extended period of time
• High school degree or GED equivalent