Full Time Bank Teller

First State Bank and Trust is a $500 million community bank serving seven markets across Central Illinois, offering a full range of retail and commercial services. We are 100% employee-owned, giving every team member a stake in our success.

About the role

As a Bank Teller, you will be an essential part of our team and the face of First State Bank and Trust in the communities we serve. This position is responsible for accurate processing of customer transactions and relationship building, including educating customers about bank products and services.

Responsibilities

• Conduct routine teller transactions within established guidelines, including cashing checks, accepting deposits, processing withdrawals, and handling loan payments.
• Accurately count, verify, and handle large volumes of cash during daily transactions and balancing procedures, ensuring compliance with internal controls and security protocols.
• Provide exceptional customer service by greeting customers warmly and professionally, actively listening to their needs, addressing inquiries promptly, and handling complaints with empathy and efficiency.
• Educate customers about bank products and services, such as savings accounts, loans, and credit cards, and cross-sell relevant products based on customer profiles.
• Safeguard customers' personal information and maintain confidentiality.
• Maintain a professional appearance and demeanor while representing the bank.
• Remain alert to potential fraud and take necessary precautions.

Requirements

• High School diploma or equivalent.
• Previous experience in banking or customer service preferred.
• Strong customer service skills.
• Attention to detail and accuracy.

Schedule

8:00 AM – 5:00 PM, Monday through Friday, with rotating Saturdays from 8:00 AM – 12:00 PM.