Full Time Teller

About the Role

Perform transactional duties to serve members by receiving or paying out funds with the highest accuracy. Maintain accurate transactional records, provide cash receipt and payment services, and promote credit union products and services.

Responsibilities

• Deliver exceptional member service, greeting members courteously and professionally, and providing prompt, accurate, and efficient transactions.
• Handle account services, including deposits, loan payments, check cashing, withdrawals, and selling cashier's checks and money orders.
• Verify amounts, examine share drafts/checks for proper endorsement, and ensure accuracy in computer records.
• Process member requests such as wire transfers, address changes, stop payments, and cash advances.
• Maintain knowledge of credit union products and services, promoting them to members.
• Cross-sell products by answering inquiries, informing members of promotions, and directing them to branch representatives.
• Balance cash drawers, research and resolve discrepancies, and report issues to supervisors.
• Scan daily work, assist with teller functions, and ensure teller stations are properly stocked.
• Maintain accurate data entry, adhere to security and compliance procedures, and complete mandatory training.
• Follow regulations such as BSA, AML, OFAC, CIP, and MDD, and complete annual BSA/AML compliance training.

Requirements

• High school diploma/GED required.
• Six (6) months of cash handling or cross-selling experience preferred.
• Strong communication, mathematical, and general business knowledge.
• Accuracy, speed, customer relations, judgment, reliability, and relationship-building skills.
• Positive, service-oriented attitude.

Qualifications

• Ability to perform job functions independently or with limited supervision.
• Strong ability to read and follow written and oral instructions.
• Clear communication skills and ability to handle diverse personalities professionally.
• Composure under stress, deadlines, and fast-paced environments.
• Ability to handle multiple priorities and exercise discretion with confidential matters.

Physical Requirements

• Wrist/hand manipulation and restriction to workstation for extended periods.
• Ability to lift up to 50 lbs., bend, stoop, and reach overhead.
• Close vision for computer monitor and document review.
• Standing for extended periods and clear speech/hearing for staff/member interaction.
• Travel to alternate branch locations as needed.

Equipment Requirements

• Calculator, copy machine, currency counter, cash dispenser, cash advance terminal, ITM/ATM, and personal computer with Windows environment.