Full Time Teller

About the Role

A Teller is often the first point of contact in delivering an exceptional member experience. Tellers play a key role in building trust and confidence with members by performing transactions accurately, resolving issues promptly, and creating a welcoming, efficient experience. This position is ideal for individuals who take pride in their attention to detail, thrive in a fast-paced environment, and are passionate about helping others.

Responsibilities

• Serve as a frontline ambassador by greeting members warmly and providing prompt, courteous, and accurate service.
• Process routine financial transactions such as deposits, withdrawals, loan payments, and check cashing with a high degree of accuracy and professionalism.
• Actively listen to member needs and connect them to appropriate products, services, or specialists.
• Maintain and balance a cash drawer daily, following internal controls and security procedures.
• Assist in resolving member inquiries, account issues, and discrepancies with empathy and urgency.
• Educate members on self-service options including online and mobile banking tools.
• Participate in team sales and service goals by identifying opportunities to deepen member relationships.
• Support branch operations and contribute to a strong team culture through flexibility, reliability, and accountability.
• Assume responsibility for other duties as required or assigned.
• Comply with all governing regulations, especially the Bank Secrecy Act (BSA), OFAC, and the Patriot Act requirements.
• Understand and comply with all state and federal regulations and laws.

Requirements

• High School diploma or equivalent education and experience.
• At least 6 months of customer service, cash handling, or retail banking experience.
• Basic math aptitude and comfort with technology and digital platforms.
• Excellent interpersonal and communication skills.
• Strong attention to detail and commitment to accuracy.
• Demonstrated reliability and integrity in previous roles.
• Bilingual proficiency is a plus.
• Desire to grow within the organization and learn new responsibilities.