Full-Time Bank Teller (Universal Banker I)

About the role

West Union Bank is seeking an enthusiastic individual to join our team as a Full-Time Bank Teller (Universal Banker I). As a teller, you will provide exceptional customer service, perform frontline teller duties, and build lasting customer relationships by identifying financial needs and recommending appropriate products and services. Successful candidates will thrive in a fast-paced environment and maintain a strong understanding of bank policies, procedures, and regulations. West Union Bank is committed to helping our employees grow both personally and professionally. We offer a positive, team-oriented workplace that values ongoing learning, community involvement, and exceptional service through relationship banking.

Responsibilities

• Provide exceptional customer service at the frontline teller position.
• Perform accurate teller duties including cash handling, deposits, withdrawals, and account inquiries.
• Build lasting customer relationships by identifying financial needs and recommending appropriate products and services.
• Maintain a strong understanding of bank policies, procedures, and regulations.

Requirements

• High school diploma or equivalent.
• Excellent verbal, written, and telephone communication skills.
• Strong interpersonal skills.
• Integrity, reliability, accountability, and attention to detail.
• Ability to perform accurate mathematical calculations.
• Confidentiality and sound judgment.
• Ability to work independently and in a team environment.
• Strong computer skills, including ability to learn and navigate banking software, and proficiency with Microsoft Office products.
• Previous cash handling, retail, customer service, or teller experience preferred.

Physical Requirements

• Lifting and carrying coin boxes weighing up to 15 pounds.
• Standing much of the day.
• Ability to travel to customer sites, off-site meetings/events, all bank offices, and other business-related functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

• Operates in a professional office environment.
• Regular use of standard office equipment such as computers, printers, telephones, copiers, etc.
• Use of various banking equipment including multi-function printers, teller scanners, currency counters, coin machines, check encoders, Automatic Teller Machines (ATMs), and alarm systems.

Benefits

• 401(k): The Bank matches 50% of employee contributions, up to a maximum employer contribution equal to 3% of annual base pay.
• Dental and Vision Insurance: The Bank pays 100% of Employee Dental and Vision Insurance Premiums. Dependent Dental and Vision Insurance is available at employee cost.
• Health Care: The Bank pays 90% of employee health insurance premiums and 50% of dependent health insurance premiums.
• Flexible Spending Plan: Optional; Set aside funds pre-tax for health and/or dependent care expenses.
• Life insurance: The Bank pays 100% of life insurance premiums for Full Time Employees and provides AD&D, Long-Term Disability coverage, and an Employee Assistance Program.
• One Hour Paid Lunch.
• Paid time off: Holidays, Vacation, Sick Leave, and Personal Leave.
• Reduced and Free Bank Services for Employees.
• Referral program.
• Tuition reimbursement: For Job-Related Courses/Degrees Taken While Employed.
• Monthly gym reimbursement.