Full-Time 9-1-1 Dispatcher Trainee

Qualifications

• A High School Diploma (Public Safety Background preferred but not required)
• A valid driver's license
• Satisfactory pre-employment drug screen
• Background check
• Completion of the computer skills testing

SALARY

$38,723.00 (Grade F) Starting Wage, $43,418.00 (Grade H) after successfully completing training.

Summary

The purpose of this position is to perform dispatch duties in receiving calls and dispatching response units. The work is performed as directed, by the Shift Supervisor.

Essential Functions

• Performs dispatch duties: receives emergency and non-emergency calls and dispatches appropriate response units; obtains information from callers to provide to response units; monitors radios and maintains contact with response units.
• Pages service agency on-call personnel.
• Tracks and updates all responding units using Computer Aided Dispatch (CAD) system; enters incidents into CAD system to create incident numbers.
• Accesses and operates NCIC/CLEAN computer system to obtain and verify information from state and federal databases.
• Performs clerical duties: files reports, maintains checklists, etc; maintains and updates Rolodex of agencies and business
• Maintains tower and site security; monitors cameras and lights; reports equipment malfunctions and notifies response personnel in the event of power failures.
• Enters and receives messages form NCIC/CLEAN. Changes tapes for CAD system; changes paper on all machines.
• Performs other related functions as assigned or required.
• Maintains regular and on-time attendance.

Education And Experience

• High school diploma or equivalent
• One year of dispatch experience, or any combination of education and experience that provides equivalent knowledge, skills and abilities
• APCO Tele communicator, Emergency Medical Dispatch and CPR certification

Additional Job Requirements

• A valid driver's license
• Satisfactory pre-employment drug screen
• Background check
• Completion of the computer skills testing

Physical and Mental Abilities Required to Perform Essential Job Functions

• Language Ability And Interpersonal Communications
• Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose.
• Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome.
• Requires the ability to utilize a variety of reference, descriptive and/or advisory data and information such as lists, bulletins, schedules, notifications, reports, entries, cards, maps, manuals, policies, procedures, guidelines and non-routine correspondence.
• Requires the ability to communicate orally and in writing with the Manager and Supervisor and all department personnel, other County departments, response personnel, Coroner, outside agencies, and the public.
• Mathematical Ability
• Requires the ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals; may require the ability to perform mathematical operations with fractions.
• Physical Requirements