Full Service Hotel - Convention Events Manager

About the role

Hotel Southfield Westin, 1500 Town Center, Southfield, MI 48075 – Full‑time position.

Responsibilities

• Collaborate directly with clients to craft detailed, unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling opportunities and proactive communication with clients.
• Monitor guestroom blocks and ensure contracts are on track to avoid attrition charges.
• Manage payments from start to finish, ensuring every invoice is clear and accurate.
• Show up and shine: lead site tours, join pre‑ and post‑event meetings, and be there for event execution.
• Support the Sales and Marketing team with sales activities and revenue checks.

Requirements

• 2+ years of event services experience – You’ve seen it all and can handle anything with grace.
• Strong technology skills – You know your way around BEOs, diagramming tools, and CRM systems—because details matter.
• Flexible and adaptable – Events don’t stick to a 9–5–9.
• Exceptional communicator – You’re clear, concise, and can calm a frazzled planner with a single sentence.
• Understanding of group and social event segments – Because every event type deserves personalized care.
• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract, develop, and retain top talent.
• Transparent Leader: You communicate openly and honestly.
• Leading with SPIRIT: You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Benefits

• Career Growth & Learning – 40% of management hires are internal promotions.
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Pay

Compensation range: $23.00 to $23.50 per hour. Pay is determined based on experience, skills, qualifications, and the specific location of the role; actual pay may differ depending on these factors.