Fulfilment Operations Team Leader

About the role

At IKEA, a warehouse job is so much more than moving products from A to B. It’s your chance to make a positive impact, grow your skills, and help create a better everyday life for the many. In this role, you’ll help lead daily fulfilment operations by assigning tasks, guiding co-workers, and ensuring high-quality, cost-efficient performance with the customer at the center. You’ll champion a safe, sustainable, and healthy work environment—every day. Bring your uniqueness. Grow with us. Start a better life for yourself.

Responsibilities

• Lead, coach, recruit, retain, and develop Fulfilment Operations Co-workers to build a confident, high-performing, and future-ready team.
• Ensure all co-workers understand, are trained in, and are empowered to execute fulfilment and goods flow routines that secure strong product availability and accurate stock management.
• Create an inclusive, motivating culture that supports learning, development, and succession planning.
• Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
• Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
• Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
• Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
• Ensure a clean, organized, and safe working environment while promoting safe goods-handling practices and a strong safety mindset.
• Ensure co-workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
• Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long-term profitability.

About the team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Requirements

• University degree and 2 years of related experience, or minimum 5 years of related experience
• Minimum 1 year of managerial experience

Schedule

34-40 hours/week; Retail environment. Must have open availability Monday through Sunday.

Pay

The starting rate/salary for this position ranges from $27.51 to $38.00 USD per hour and will be based on relevant work experience.

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment