Fulfillment Warehouse Lead

Key Responsibilities

Lead, coach, and supervise a team of warehouse associates, pickers, packers, and material handlers, including training, scheduling, performance management, and daily task assignment.

Oversee end-to-end fulfillment processes: receiving, put-away, order picking, packing, shipping, and returns processing to meet or exceed service level agreements (SLAs) and customer expectations.

Manage inventory control activities, including cycle counts, stock reconciliation, and maintaining high accuracy levels (target 99%+ where applicable).

Ensure compliance with safety standards (e.g., OSHA), company policies, and regulatory requirements; conduct safety audits and promote a culture of safe work practices.

Cooky with other departments (e.g., customer service, procurement, transportation) to resolve issues, optimize workflows, and support on-time delivery.

Maintain warehouse operations for efficiency, identify bottlenecks, and implement process improvements, including potential automation or lean techniques.

Track key performance indicators (KPIs) such as order accuracy, on-time shipping, productivity, and inventory turnover; prepare regular reports for management.

Maintain warehouse organization, cleanliness, and equipment functionality; manage supplies and report on space utilization.

Handle escalated customer or carrier issues related to shipments and fulfillment.

Assist with physical inventories, audits, and special projects as needed.

Required Qualifications And Skills

High school diploma or equivalent required; Associate’s or bachelor’s degree in supply chain, Logistics, Business, or related field preferred.

Strong knowledge of warehouse management systems (WMS), inventory software, and basic ERP tools preferred.

Proven ability to lead and motivate teams in a high-volume environment while achieving productivity and quality targets.

Excellent organizational, problem-solving, and communication skills.

Familiarity with safety regulations, lean warehousing principles, and basic data analysis (e.g., Excel/spreadsheets).

Ability to lift up to 75 lbs., stand/walk for extended periods, and work flexible hours including occasional weekends or overtime based on business needs.

Preferred Qualifications

Experience in e-commerce, 3PL, or retail distribution environments.

Certification in logistics/supply chain (e.g., CPIM, forklift train-the-trainer) or Lean Six Sigma.

Demonstrated success in process improvement initiatives that reduced costs or improved turnaround times.

What We Offer

Competitive pay and benefits package (health, dental, vision, 401(k), etc.).

Opportunities for growth within operations and supply chain leadership.

A collaborative team environment focused on efficiency and employee development.