Fulfillment Team Leader

About the role

Life is Good donates 10 percent of annual net profits to The Life is Good Playmaker Project, helping over 1 million kids in need each year. This role is based on-site in Hudson, New Hampshire, at our brand-new Factory.

Why this job exists

Customer orders ship accurately and on time when the picking team is led well. This role exists to lead that team — communicating instructions clearly, training team members, keeping the work area safe, and jumping in on fulfillment duties when the operation needs it. You set the pace and the standard the team works to.

Requirements

What you know and have done

• 1-2 years' experience in a distribution center using heavy equipment
• Read and write basic English
• High school diploma or equivalent
• Current valid driver's license

Physical requirements

• Standing, walking, bending, climbing, reaching, pushing and pulling are continuously required
• Ability to lift heavy objects up to 30-50 pounds frequently

Responsibilities

• Lead the fulfillment team to pick customer orders accurately and efficiently, keeping the operation moving throughout the shift
• Communicate instructions to team members, train them on processes, and monitor performance — taking corrective action when needed
• Locate and confirm products into picking bins and troubleshoot robots and system transaction issues as they arise
• Ensure all products are transferred and confirmed to locations in real-time
• Break down empty boxes in zones throughout the shift and perform end-of-shift housekeeping responsibilities
• Ensure a clean and safe work area at all times and follow all safety procedures
• Support shipping and assist in receiving trucks and shipments as directed
• Perform fulfillment duties as needed — picking and packing orders, putting away product, ensuring inventory accuracy, and shipping customer orders

How you show up

• Show up on time and ready to work — and your team follows your lead
• Follow all safety procedures every time, without exception, and hold your team to the same standard
• Report equipment issues to your supervisor immediately and never let something go unaddressed
• Know and understand the impact of our mission and the Life is Good Superpowers
• Skilled and comfortable working independently and as part of a team
• Known for having a positive impact on those around you

When you know you're successful

• Meeting daily, weekly, and annual goals and customer orders are picked accurately and shipped on time
• Team is trained, performing at or above production rate, and working safely — because of the standard you set and maintain
• Set an excellent example for the people around you and it shows in how the team operates

Benefits

• Located in scenic Hudson, NH, in a new facility surrounded by green space
• On-site gym with showers
• Top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Dis