Fulfillment Operations Team Leader
Target · Upper Marlboro, MD · 1 mo ago
On-siteManagement$25.5–$27.5/hrFull-time
We need to output HTML fragment with sections: Pay, Benefits, About the role? Actually we need headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real specific content. The posting includes pay range, benefits description, responsibilities list, requirements/qualifications/skills list (What We Are Looking For). Also there is "All About Target" etc but we need to extract substantive info.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. The text includes some legal bits like ADA, accommodation email, benefits eligibility URL, etc. Those are boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The ADA statement is legal; likely remove. The benefits eligibility URL maybe part of benefits? It's a link to learn about benefits eligibility; could be considered part of Benefits section? Might keep as part of Benefits? It's a URL; but it's not substantive benefit detail; it's a link for eligibility. Might be considered boilerplate? Probably remove.
We need to preserve all substantive information: pay range, benefits description, responsibilities, requirements/qualifications/skills.
We need to decide sections: Pay, Benefits, Responsibilities, Requirements (or Qualifications/Skills). The posting includes "What We Are Looking For" which includes both requirements and skills. Could combine into Requirements section. Could also have Skills separate but we can combine.
We must not create sections with filler like "commensurate with experience". Not present.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to output only HTML fragment.
Let's extract:
Pay: "The starting pay range for this position per hour is $25.50 - $27.50. The full pay range for this position per hour is $25.50 - $43.35 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications."
We can combine into a paragraph.
Benefits: "In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits."
We could keep the URL as part of benefits? It's a link; maybe keep as part of benefits prose.
Responsibilities: The long list after "As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:" then bullet-like sentences. We need to make a
- list.
Let's extract each responsibility sentence:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader
- Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
- Review all fulfillment reporting to identify gaps and develop a plan to resolve
- With direction from your direct leader, create daily plans for your team
- Be an expert of operations, accuracy, process and efficiency
- Enable efficient delivery to our guests by leading pickup and ship from store workload
- Evaluate and recommend candidates for open positions and develop a guest-centric team.
- Support your direct leader in their onboarding
- With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations.
- Close any training gaps through coaching conversations
- Ensure the team is following food safety guidelines and selecting fresh food items for guests
- Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering
- If applicable, as a key carrier, follow all safe and secure training and processes
- Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
- Model the execution of physical security processes in order to enhance the instore security culture
- Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
- Address all store emergency and compliance needs
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- All other duties based on business needs
We need to keep them as list items.
Requirements/Skills: The "What We Are Looking For" section includes:
"This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success
- You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)
The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required"
We need to decide sections: Could have Requirements (including education, age, experience) and Skills (soft skills). But we can combine into one section "Requirements" or "Qualifications". The instruction says we can use headings like Requirements, Qualifications, Skills. We should prefer few substantive sections over many thin ones. So maybe we have one section "Requirements and Skills" but we need a heading; we could use "Requirements". Or we could split into Requirements and Skills but that would be thin? Might be okay.
Better: Use "Requirements" for the list of must-haves (education, age, experience, etc.) and "Skills" for the abilities list. However many items overlap.
Given instruction to prefer few substantive sections, we could have one section "Requirements" that includes all bullet points from "What We Are Looking For". That seems acceptable.
We also have a note about schedule: "Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required". That's schedule info. So we could create a Schedule section with that sentence.
But we also have schedule mentioned earlier: "You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)" and later "Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary". That's also schedule. So we can include schedule details in Schedule section.
Thus sections: Pay, Benefits, Responsibilities, Requirements, Schedule.
We must not create sections with filler. All have content.
Now format:
Pay
The starting pay range for this position per hour is $25.50 - $27.50. The full pay range for this position per hour is $25.50 - $43.35. Pay is based on several factors which vary based on position, including labor markets and, in some instances, education, work experience and certifications.
Benefits
In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Responsibilities
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to
for prose. We need to output only HTML fragment. Let's extract: Pay: "The starting pay range for this position per hour is $25.50 - $27.50. The full pay range for this position per hour is $25.50 - $43.35 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications." We can combine into a paragraph. Benefits: "In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits." We could keep the URL as part of benefits? It's a link; maybe keep as part of benefits prose. Responsibilities: The long list after "As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:" then bullet-like sentences. We need to make a
- list.
Let's extract each responsibility sentence:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader
- Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
- Review all fulfillment reporting to identify gaps and develop a plan to resolve
- With direction from your direct leader, create daily plans for your team
- Be an expert of operations, accuracy, process and efficiency
- Enable efficient delivery to our guests by leading pickup and ship from store workload
- Evaluate and recommend candidates for open positions and develop a guest-centric team.
- Support your direct leader in their onboarding
- With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations.
- Close any training gaps through coaching conversations
- Ensure the team is following food safety guidelines and selecting fresh food items for guests
- Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering
- If applicable, as a key carrier, follow all safe and secure training and processes
- Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
- Model the execution of physical security processes in order to enhance the instore security culture
- Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
- Address all store emergency and compliance needs
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- All other duties based on business needs
We need to keep them as list items.
Requirements/Skills: The "What We Are Looking For" section includes:
"This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success
- You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)
The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required"
We need to decide sections: Could have Requirements (including education, age, experience) and Skills (soft skills). But we can combine into one section "Requirements" or "Qualifications". The instruction says we can use headings like Requirements, Qualifications, Skills. We should prefer few substantive sections over many thin ones. So maybe we have one section "Requirements and Skills" but we need a heading; we could use "Requirements". Or we could split into Requirements and Skills but that would be thin? Might be okay.
Better: Use "Requirements" for the list of must-haves (education, age, experience, etc.) and "Skills" for the abilities list. However many items overlap.
Given instruction to prefer few substantive sections, we could have one section "Requirements" that includes all bullet points from "What We Are Looking For". That seems acceptable.
We also have a note about schedule: "Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required". That's schedule info. So we could create a Schedule section with that sentence.
But we also have schedule mentioned earlier: "You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)" and later "Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary". That's also schedule. So we can include schedule details in Schedule section.
Thus sections: Pay, Benefits, Responsibilities, Requirements, Schedule.
We must not create sections with filler. All have content.
Now format:
Pay
The starting pay range for this position per hour is $25.50 - $27.50. The full pay range for this position per hour is $25.50 - $43.35. Pay is based on several factors which vary based on position, including labor markets and, in some instances, education, work experience and certifications.
Benefits
In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Responsibilities
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to