Fulfillment Operations Team Leader

Job ID: Fulfillment Operations Team Leader

About the role

Working at Target means helping all families discover the joy of everyday life. As a Fulfillment Operations Team Leader, you’ll enable a consistent experience for our guests by ensuring they get what they want, when they want it, and how they want it. This role provides opportunities to build and develop skills for a career, including guest service fundamentals, retail business operations, workload planning, and team leadership.

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Train and hold team members accountable for delivering on Target’s guest experience commitments and operational standards.
• Observe and provide feedback, recognizing great guest experiences and addressing opportunities for improvement.
• Review guest, financial, and team outcome metrics; take action to improve results and celebrate wins.
• Lead a service culture that prioritizes guest experience, modeling and coaching expectations.
• Drive fulfillment goals, understanding how your team contributes to total store profitability.
• Utilize workload planning tools to ensure scheduled workload completion and order fulfillment.
• Review fulfillment reporting to identify gaps and develop resolution plans.
• Create daily plans for your team with direction from your direct leader.
• Enable efficient delivery to guests by leading pickup and ship-from-store workload.
• Evaluate and recommend candidates for open positions; support onboarding and team development.
• Establish clear goals around quality, accuracy, and timeliness; hold team members accountable.
• Ensure the team follows food safety guidelines and selects fresh items for guests.
• Order and stock supplies in partnership with your direct leader.
• Occasionally assume store-level leadership on duty (LOD) responsibilities.
• Demonstrate and promote a culture of ethical conduct, safety, and compliance.
• Model and enforce physical security processes to enhance in-store safety.
• Support merchandise protection strategies across the store.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick-up (OPU), and Drive Up (DU).
• Maintain a compliance culture, including adherence to federal, state, and local adult beverage laws.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to lead and hold others accountable.
• Willingness to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Strong workload management and task prioritization skills.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Operate handheld scanners, frequency devices, and other technology equipment as directed.
• Flexible work schedule (e.g., nights, weekends, and holidays) with reliable and prompt attendance.

Schedule

This is a full-time role, but it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required.

Pay

The starting pay range for this position is $22.00 - $24.00 per hour. The full pay range is $22.00 - $37.40 per hour. Pay is based on several factors, including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance.
• 401(k) retirement savings plan.
• Employee discount.
• Short-term and long-term disability benefits.
• Paid sick leave, national holidays, and vacation.

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.