Fulfillment Supervisor- West Sacramento, CA (On-site)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

About the role

Gainwell is the leading provider of technology solutions that are vital to the administration of operations of health and human services programs. As a Fulfilment/Mailroom Supervisor, you will lead day-to-day operations of the Medicaid Program. This role involves ensuring the timely, accurate, and secure processing, distribution, and tracking of incoming/outgoing mail packages, letters, and fulfilment materials. This role supervises staff, monitors productivity and service level, maintains compliance with organizational policies, and drives continuous process improvement.

Responsibilities

• Lead, coach, train, and evaluate mailroom and fulfilment staff to ensure high levels of performance and customer service.
• Interface with team members, management, customers, and vendors in fulfilment activities.
• Maintain inventory of fulfilment supplies, equipment, and shipping materials.
• Develop and implement operational procedures to improve efficiency, quality, and productivity.
• Monitor quality control measures and ensure accuracy and compliance.
• Address operational issues, escalations, and customer inquiries in a timely manner.
• Manage equipment maintenance and coordinate repairs as needed.
• Collaborate with internal departments and external vendors to ensure seamless service delivery.

Requirements

• 3-5 years of experience in mailroom, fulfilment, logistics, or operations.
• 3-5 years of supervisory or leadership experience.
• Experience managing production environments with established performance metrics and SLAs.
• Strong knowledge of mail processing, shipping procedures, and package tracking systems.
• Proficient with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM applications.
• Experience managing vendor relationships and outsourced services.

Schedule

This is an on-site/office environment at West Sacramento, CA. Work hours: 7:00 AM – 4:00 PM.

Pay

The pay range for this position is $59,400.00 – $84,900.00 per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy for salaried, full-time candidates.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.