Fulfillment Project Coordinator

About the role

Allied Printing Services Inc. is a family-run, full-service commercial and financial printer established in 1949. We offer advanced printing and finishing services, including sheetfed, web, large format, and digital presses, along with New England's largest bindery operations. We are now seeking a Fulfillment Project Coordinator to join our expanding team.

Responsibilities

• Serve as the primary point of contact for storefront customers, handling order entry, account setup, reporting, and addressing customer inquiries
• Act as a liaison between customers, sales, and internal teams, ensuring clear communication of project status, updates, and changes
• Coordinate account implementation and deployment, including system setup, project planning, and task management to meet timelines and goals
• Create and distribute activity, billing, and inventory reports while monitoring inventory levels for accurate billing and fulfillment
• Support production efficiency by coordinating receiving plans for inbound materials and managing internal supplies such as labels, boxes, and packing materials
• Provide fulfillment software support, troubleshoot issues, collaborate with third-party vendors, and assist staff with system usage
• Advocate for customer needs while maintaining internal workflow standards, service levels, and operational efficiency

Requirements

• A high school diploma or equivalent
• Minimum of 6 months of experience in a technical call center, fulfillment environment, or comparable education and experience
• Proficiency with online portals, e-commerce platforms, warehouse management systems, and MS Office applications
• Strong written and verbal communication skills with the ability to organize, analyze, troubleshoot, and convey information effectively
• A collaborative, solution-oriented mindset with a strong commitment to customer service, accuracy, and productivity
• A high attention to detail, strong time management skills, and the ability to adapt to last-minute changes and requests

Physical Requirements

• Walking: 50%
• Standing: 50%
• Lifting, pushing, pulling, or carrying: 50 lbs. and more

The Details

• Job Type: Full Time
• Shifts Available: 1st shift (8:00am- 4:00pm)

Why You’ll Love Working Here

You'll join a supportive team that values innovation, teamwork, and growth. We're proud of our history but even more excited about the future, and we're looking for motivated individuals like you to help us achieve our goals. Allied Printing Services is an equal opportunity employer. All qualified applicants and employees are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, military or veterans' status, or any other legally protected status or basis prohibited by applicable federal, state, or local laws.

Great Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability
• 401(k)
• 401(k) match
• Employee Assistance Program
• Voluntary Benefits: Critical, Accident, Hospital Indemnity
• Paid Time Off: Vacation, Sick, Holiday, 2nd (12%) & 3rd (15%) shift differentials, Paid Weekly
• Growth Opportunities
• Employee Referral Bonus
• Work-Life Balance
• Great Company Culture