Fulfillment Operations Team Leader (Little Rock North)

Job details may vary based on position, labor markets, education, work experience, and certifications.

Pay

The starting pay range for this position is $21.00 - $23.00 per hour. The full pay range is $21.00 - $35.70 per hour.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability benefits
• Paid sick leave
• Paid national holidays
• Paid vacation

For more details, visit Target Benefits.

About the Role

As a Fulfillment Operations Team Leader, you will enable a consistent experience for guests by ensuring they receive products safely, efficiently, and effectively. This role builds skills in guest service, retail business fundamentals, workload planning, process improvements, and team leadership.

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Train and hold team members accountable for guest experience and operational consistency
• Observe, provide feedback, and recognize great guest experiences while addressing improvement opportunities
• Review guest, financial, and team outcome metrics to drive results and elevate the guest experience
• Lead fulfillment goals and support sales growth while contributing to total store profitability
• Utilize workload planning tools to ensure scheduled tasks and orders meet delivery, freshness, and service standards
• Review fulfillment reporting to identify gaps and develop action plans
• Create daily plans for your team with direction from your leader
• Enable efficient delivery through pickup and ship-from-store workload management
• Evaluate and recommend candidates for open positions and support onboarding
• Establish clear goals around quality, accuracy, and timeliness, and hold team members accountable
• Close training gaps through coaching conversations
• Ensure the team follows food safety guidelines and selects fresh items for guests
• Order and stock supplies in partnership with your direct leader
• Occasionally assume store-level leadership on duty (LOD) responsibilities
• Demonstrate and promote a culture of ethical conduct, safety, and compliance
• Model and recognize safe behaviors, correct hazards, and assist with incident response
• Support merchandise protection strategies across the store
• Lead best practices as outlined in team onboarding and learning
• Address store emergency and compliance needs
• Support guest services such as back-up cashier, order pick-up (OPU), and Drive Up (DU) while maintaining compliance
• Perform all other duties as needed

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred but not required
• Ability to lead and hold others accountable
• Adaptability to current technology needs
• Ability to work independently and as part of a team
• Strong workload management and prioritization skills
• Welcoming and helpful attitude toward guests and team members
• Effective communication skills

Schedule

• Variable work schedule with nights, weekends, holidays, and peak shopping times
• Full-time role, but hours may fluctuate based on business needs (not guaranteed 40 hours per week)

Physical Requirements

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including lifting or moving up to 44 pounds without assistance
• Communicate using multiple frequency devices, handheld scanners, and other technology equipment
• Flexible work schedule requiring reliable and prompt attendance