Fulfillment Center Supervisor (PA)

Responsibilities

• Oversee receiving, unloading, staging, verifying, and put-away activities
• Ensure accurate inspection and documentation of inbound shipments
• Cook up receiving priorities with customer SLAs and shipment schedules
• Manage discrepancies (overages, shortages, damages), perform root-cause analysis, and follow up on resolution
• Create and manage daily inbound schedules based on shipment volume
• Supervise and lead warehouse associates responsible for outbound order fulfillment (picking, packing, shipping)
• Maintain daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders
• Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
• Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed
• Use WMS and RF scanning tools for inbound and outbound transactions and real-time visibility
• Track and monitor KPIs including receiving cycle time, put-away accuracy, dock turnaround, order accuracy, units per hour (UPH), on-time shipment, and labor productivity
• Provide daily performance reporting to the Operations Management Team
• Identify bottlenecks and implement process improvements to increase speed and accuracy
• Ensure compliance with company policies and standard operating procedures (SOPs)
• Work closely with Inventory Control, Customer Service, Transportation, and other cross-functional teams
• Lead team huddles, performance reviews, and safety briefings
• Support cross-training and peak season surge planning
• Perform other general warehouse duties as needed

Qualifications and Education Requirements

• A high school diploma or GED is required; an associate or bachelor’s degree in supply chain, logistics, or a related field is preferred.
• At least 2-5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory role.
• Proficiency with warehouse management systems (WMS), RF scanners, handheld Android devices.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment with a sense of urgency and attention to detail.
• Comfortable with physical demands including standing, walking, and lifting up to 50 lbs.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Proficient with technology and software, such as Google Suite, Microsoft Office, Slack.
• Bilingual (English, Spanish), strongly preferred.

Benefits

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching
• and more!