FT Item Processing Operator I

About the Role

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as an Item Processing Operator 1. In this role, under the direct supervision of the department manager, you will provide frontline support for balancing and reconciliation activities while ensuring strict adherence to established operational procedures, processing requirements, and departmental schedules.

Responsibilities

• Ensure compliance with policies, procedures, regulations, and state/federal laws while utilizing best practices and problem-solving techniques.
• Perform quality control on transactions to resolve balancing issues, handle branch bundles, identify transactional concerns, and process remittance payments accurately.
• Review, verify, and process Mobile Deposit Capture and ATM deposit.
• Identify and resolve deposit exceptions to ensure accurate posting.
• Manually enter data from unreadable or poor-quality check images.
• Monitor reports, manage mail and courier deliveries, and ensure timely USPS dispatch.
• Assess risk ratings, report findings, and communicate concerns to management.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
• Perform additional duties as assigned by management.

Requirements

• High School Diploma or GED completion by the end of your graduating year is required.
• 1-2 years post-secondary education and/or customer service, relevant banking, or professional experience is preferred.
• Item Processing, retail banking, and/or Bankway experience are preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Skills

• High ethical conduct, critical thinking, and problem-solving.
• Ability to establish positive and productive work relationships.
• Provide honest feedback that generates trust.
• Ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.
• Interact with customers/coworkers in a calm and patient manner.
• Maintain confidentiality and professionalism in all situations.
• Use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers.
• Read and interpret documents and draft routine written communications.

Schedule

Regularly scheduled hours: 40+ hours per week. Rotating shift with flexibility Monday–Friday between 8:00 AM–7:00 PM. Extended working hours may be required.

Physical Demands

• Sufficient mobility to work in a standard office setting.
• Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
• Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching.
• Ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
• Near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
• Occasionally lift and move up to 10 pounds.