FT Front Desk/Guest Service Agent

Schulte Companies

About the role

Schulte Companies is an organization dedicated to hospitality, respect, authenticity, and continuous improvement. The company is passionate about providing a positive impact and is committed to fostering an inclusive and employee-focused workplace.

Responsibilities

• Greet guests warmly and personally
• Prepare and assemble welcome amenities
• Escort VIPs to their rooms and assist with check-in
• Answer the telephone within three rings and handle calls professionally
• Count and manage the bank at the start and end of each shift
• Ensure proper cash handling procedures are followed and report any discrepancies
• Keep the front desk area clean and organized
• Assist with lobby activation as needed
• Handle guest Personal Property Protection Information (PPI) data according to proper procedures
• Follow check-in and check-out checklists with guests
• Retrieve necessary identification documents and forms of payment upon guest arrival
• Respond promptly to guest needs and inquiries
• Perform additional duties as assigned to meet business objectives

Requirements

• Minimum of one (1) year of experience in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• High School diploma or equivalent

Qualifications

• Basic computer skills
• Effective verbal and written communication skills
• Ability to exceed guest and team member expectations
• Excellent time management skills

Skills

• Basic computer skills
• Effective communication skills
• Exceeding guest and team member expectations
• Excellent time management skills

Benefits

• Work Today, Get Paid Today with Daily Pay
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401(k) Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Discounts on event tickets, electronics, gym memberships, and more

Pay

Specific compensation and benefit details will be discussed during the interview process.

Schedule

The schedule for this position will be discussed during the interview process.