FSET Case Manager

About the role

Are you passionate about helping people reach their goals and create lasting change in their lives? Do you thrive in a role where every day brings new opportunities to encourage, support, and celebrate success? If so, Forward Service Corporation (FSC) may be the perfect place for you. Since 1979, FSC has been helping individuals across Wisconsin overcome barriers, gain meaningful employment, and achieve greater financial stability.

As a nonprofit workforce development organization, we believe in the power of people, the value of community, and the importance of creating opportunities for everyone to succeed. We're looking for an enthusiastic, compassionate, and motivated FSET Case Manager to join our team and help individuals take the next step toward brighter futures.

Responsibilities

As an FSET Case Manager, you'll serve as a coach, advocate, and resource connector for individuals seeking employment and self-sufficiency. You'll build meaningful relationships with participants while helping them navigate challenges and achieve personal and professional goals.

• Provide strengths-based coaching and support that empowers individuals to succeed
• Assess participant needs and develop personalized employment plans
• Connect clients with job training, education, volunteer opportunities, and community resources
• Facilitate engaging job readiness workshops and employment search activities
• Monitor progress, celebrate milestones, and help participants stay motivated along the way
• Make a meaningful impact in your community—one success story at a time

Qualifications

We're seeking someone who combines strong organizational skills with a genuine passion for helping others.

• Associate's degree or equivalent combination of education and experience
• Two or more years of experience in case management, workforce development, social services, employment services, or a related field
• Excellent communication, organizational, and problem-solving skills
• Ability to build rapport with diverse populations
• A positive attitude, adaptability, and commitment to participant success

Benefits

Competitive Compensation and benefits include:

• Starting wage of $24.25 per hour
• 13 paid holidays, including Juneteenth and Indigenous Peoples' Day
• Four weeks of PTO to start
• Medical and dental insurance
• 100% company-paid vision insurance
• 100% company-paid life and disability insurance
• 401(k) with company match
• Employee Assistance Program (EAP)

Work Environment

A Workplace with Purpose, including:

• Supportive and collaborative team culture
• Opportunities for professional growth and development
• Meaningful work that positively impacts individuals, families, and communities