FHARPS Case Manager

Responsibilities

• Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services;
• Ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable;
• Providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract;
• Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers;
• Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary;
• Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans;
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment;
• Career Development
• Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training;
• Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly;
• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Maintain and document in client charts and program trackers following agency, county, state, and federal guidelines.
• Provide immediate crisis intervention and resolution as needed;
• Facilitate regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings;
• Perform after-hours crisis intervention with enrolled clients, when assigned:
• Answering all incoming calls and making contact within 2 hours of first call;
• Provide crisis response for clients referred by Crisis Connections;
• Complete assessments, such as mental status, safety, danger to self and others, etc., as appropriate for the situation;
• Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc., to determine least restrictive resolution;
• Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines;
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Psychology, Social Work, Counseling, or related field;
• At least 1 year of experience in a behavioral health setting;
• Experience with trauma-informed care principles;
• Knowledge of mental health disorders and treatment options;
• Ability to work independently and as part of a team;
• Excellent communication and interpersonal skills;
• Proficiency in Microsoft Office applications;
• Valid driver's license and reliable transportation;
• Current CPR certification;
• Current First Aid certification;
• Current TB test results;
• Current background check and drug screening.

Benefits

• Company-paid medical/dental/vision/disability insurance;
• A 403B retirement plan with employer match;
• Continuing education credit;
• A personal unlimited Orca Card;
• An employee assistance program with financial, mental, and legal assistance.

Pay

• $25.00/hour

Schedule

• Sunday-Thursday 9:00am-4:00pm (35 hours week, Full-Time)
• Tuesday-Saturday 9:00am-4:00pm (35 hours week, Full-Time)