Frontline Services Student Assistant - Poly Escapes

Requirements

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units.
• Graduate students must carry 4 units.
• Ability to be highly organized and have good planning skills.
• Excellent oral and written communication skills.
• Previous general office or clerical experience preferred.
• Reliable, self-motivated and works well with minimum supervision.
• Able to perform multiple tasks simultaneously.
• Awareness of safety concerns and risk management.
• Experience working with high volume, fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of Windows based computer systems required (Microsoft Office); strong Excel skills required for Student Office Assistant positions.

Essential Duties and Responsibilities

• Assist customers via the telephone and in person with issues related to all aspects of ASI programs and services.
• Maintain a welcoming environment for all visitors and staff members.
• Handle confidential information according to ASI policies and procedures.
• Provide quality customer service to all staff members and customers.
• Provide positive public relations, program promotion and policy education to staff and customers.
• Keep accurate records and ensure accurate data entry.
• Adhere to ASI departmental policies and procedures.
• General office assistance (word processing, filing, mailing, copying).
• As required, position will ensure that financial paperwork submitted includes the information necessary for processing.
• Applicable computer program knowledge for work area.
• As requested, will assist with supply ordering.
• Maintain knowledge of all current activities and upcoming events within ASI.
• Maintain prompt hours and follow attendance procedures.
• Attend all mandatory meetings, workshops, and retreats.
• Keep work areas neat and organized.
• Assist with special projects.
• Maintain familiarity with evacuation plan for work area.

Specialized Duties and Responsibilities

• Responsible for the function and operation of the reception area.
• Open and close work area and follow procedures with documentation.
• Assist with all cash handling functions.
• Review daily communications and information in Communications Log.
• Sort and distribute office mail.
• Explain related policies and procedures to customers.
• Responsible for the daily function and operation of the Poly Escapes Rental Program.
• Responsible for gear specific inventory as it relates to the Poly Escapes Rental Program.
• Sign students and participants up for quarterly outdoor education trips.
• Properly fit a variety of outdoor equipment to the use, such as backpacks and wetsuits.
• Lift approximately 50lbs.
• Complete rental refund forms as needed.
• Absorb any changes to rental bookings by filling out forms and notifying trip leaders of participant changes.
• Monitor Climbing Park access by using Hand Key Gate Access System, renting equipment, and ensuring its return, and checking eligibility to climbing and/or belay.
• Answer any area-specific information about outdoor recreation areas close by.
• Able to repair and maintain a variety of gear.
• Assist Student Manager and Coordinator, Outdoor Programs in restocking and repairing inventory.
• Understand policies and procedures relating to trip and rental cancellations.
• Utilizing CommLogs to communicate with co-workers.

Other Duties and Responsibilities

• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.
• Other duties as assigned.

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. ASI will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current ASI employee who was conditionally offered the position.