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Jobs · Customer Service · Colorado

Front Server - Aspen Mountain Club - Winter

The Little Nell · Aspen, CO · 1 wk ago
On-siteCustomer ServiceFull-time

We are Aspen Hospitality, a division of Aspen One, developing and operating luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. Our portfolio includes The Little Nell—Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences at the base of Aspen Mountain—as well as a new Nell property in development at Rockefeller Center in New York City. We also operate Limelight hotels in Aspen, Snowmass, Denver, Boulder (opened August 2025), Ketchum, Mammoth (opened December 2025), and Charleston (coming in 2028), alongside the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club.

About the role

The Front Server delivers food and beverage service in a timely, friendly, and professional manner according to established standards and procedures. This position reports to the Restaurant Manager.

Responsibilities

  • Use suggestive selling techniques for food and beverage
  • Attend daily pre-meal tasting
  • Ensure friendly greeting to all guests
  • Take orders and serve food and beverage requests promptly
  • Check with guests during meals for satisfaction
  • Handle guest checks and process payments accurately
  • Set up service stations and tables prior to service
  • Assist in clearing and resetting tables during service
  • Complete assigned side duties
  • Maintain proper care and cleanliness of tableware and serving equipment
  • Report all guest comments and complaints to management
  • Complete tasks and projects delegated by your manager and assist other departments as needed
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent preferred
  • 5 years of related experience required
  • 2 years of fine dining experience preferred

Skills

  • Proficient knowledge of Colorado liquor laws
  • Strong proficiency in Point-of-Sale (POS) systems
  • In-depth knowledge of wines, food, and cooking methods
  • Expertise in 5-star service standards, etiquette, and formal table settings
  • Familiarity with menu items, wine lists, and pairing recommendations
  • Understanding of food safety and sanitation guidelines
  • Exceptional customer service and interpersonal communication skills
  • Strong multitasking abilities to manage multiple tables and priorities efficiently
  • Ability to upsell and suggest complementary menu items
  • Detail-oriented with a commitment to maintaining impeccable service standards
  • Adaptability to dynamic service flows and unique guest needs
  • Professionalism and discretion when interacting with VIP and high-profile guests

Work Environment & Physical Demands

  • Ability to reach, crouch, kneel, stand, walk, or remain on your feet for extended periods
  • Regularly work in wet, hot, and humid conditions for extended periods
  • May be required to walk on slippery and uneven surfaces
  • Must be able to occasionally lift, push, or pull up to 50 lbs. individually or with assistance

Benefits

  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks

This is a seasonal full-time position. Enrollment dates differ across the various programs.

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