Front Office West Volusia

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

Responsibilities

• Answer telephone calls promptly and courteously, identifying themselves and the practice, taking complete and accurate messages, and properly triaging calls according to policy.
• Transfers calls in a courteous and professional manner, delivering messages in a timely manner, and scheduling, canceling, or rescheduling appointments as requested.
• Manages patient check-in, confirming, adding, deleting, or updating insurance and personal information in Athena for accurate billing, and obtaining patient signatures on required forms.
• Notifies clinical staff of patient arrivals, registers patient encounters in EMR, and scans insurance cards.
• Manages patient check-out, determining amounts due, collecting co-pays, entering payment amounts into the computer, issuing receipts, and scheduling follow-up appointments and procedures.
• Ensures exiting patients feel confident that their questions and concerns have been addressed or are in the process of being resolved.
• Takes incoming new patient referrals and schedules appointments, maintaining the appointment schedule to accommodate physician and staff requests and conflicts.
• Reschedules patients when physicians are unable to meet the daily schedule, calls patients to confirm next day's appointments, and contacts "no show" patients to reschedule.
• Advises physicians of patients who cancel but do not reschedule, following physician instructions for disposition, and prepares and submits billing not handled by the Centralized Billing Office.
• Captures and enters patient demographic and insurance information into the EMR system.
• Coordinates correspondence and maintains communication with MSBT, referring patients with financial questions to the appropriate Centralized Billing Office representative or Social Worker.
• Posts daily billing charges into EMT, verifies insurance coverage for new patients, reviews coverage, explains patient responsibilities, and arranges payment plans for self-pay patients.
• Reviews aging reports to identify and resolve delinquent accounts, verifies proper authorizations from insurance companies, and obtains pre-certification and authorization numbers for tests ordered by physicians.
• Other duties as assigned.

Requirements

• Technical knowledge is needed in the medical insurance billing fields.
• Computer proficiency required.
• Small Office Equipment, i.e. copier, fax, proficiency required.
• High School Grad or Equiv.
• Field Of Study N/A.
• 2+ years experience in a medical office or equivalent with medical terminology, coding, charge entry and payment collection.

Qualifications

• Knowledge of medical insurance billing fields.
• Computer proficiency.
• Small Office Equipment proficiency.
• High School Diploma or Equivalent.
• Medical Terminology, Coding, Charge Entry, Payment Collection experience.

Skills

• Technical knowledge in medical insurance billing fields.
• Computer proficiency.
• Small Office Equipment proficiency.

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, pet benefits, career development resources, mental health resources and support, and more.

Pay

$15.31 - $24.49 per hour

Schedule

Full time, Shift Day (United States of America)

Address

701 W PLYMOUTH AVE, DELAND, FL 32720