Front Office

About the Role

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties.

Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co‑pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone & enters into electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• High school diploma or equivalent required; additional schooling or formal training preferred.
• Customer service and multi‑line telephone experience preferred.
• Computer skills required; ability to spell accurately.
• Clear communication skills with patients; ability to gather information.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.
• Physical demands: standing, sitting, and mobility one‑third to two‑thirds of the time; use of hands over two‑thirds of the time; lifting up to 10 lb frequently and up to 25‑40 lb less frequently.

Compensation

Compensation Range: $21.92 – $31.25 per hour.

Benefits

• Annual milestone bonus for eligible employees ($500 per year worked, up to $5,000).
• Robust health coverage including medical, dental, vision, long‑term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full‑time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare reimbursement.
• CME and license fee reimbursement.
• Additional benefits dependent upon employee eligibility and criteria.

Core Values

• Social Responsibility
• Patient‑Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun