Front Office- Treatment Coordinator (Bilingual)
About the Role
If you are team-oriented and looking for an opportunity to assist patients in our community by providing beautiful smiles, come join our team! You will work closely with the dentist, playing a key role in helping patients understand their dental care needs. In this high-paced, high-energy role, you will provide unique treatment options that most dental offices don’t offer.
Responsibilities
- Understand and perform all day-to-day duties of front office staff.
- Engage in clinical conversations with patients about their treatment needs.
- Accurately prepare consent forms and obtain parental approval before treatment begins.
- Explain insurance benefits, limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
- Collect fees based on patient insurance or visit.
- Assist the office manager in sending claims and codes.
- Understand pre-authorizations, narratives, and submit PA and intraoral pictures.
- Provide support to the Greeter and Insurance Specialist.
- Clean and maintain the front office area and lobby.
- Perform other duties as assigned.
Qualifications
- High School graduate or equivalent.
- Strong written and verbal communication skills.
- Customer service experience.
- Ability to multitask, prioritize, and work under pressure.
- Dependability and problem-solving skills.
- Attention to detail and ability to work as a team player.
Skills
- Knowledge of computer software applications.
- Effective oral and written communication skills.
- Ability to communicate effectively with patients and co-workers.
- Adherence to safety policies and procedures.
- Strong judgment and ability to maintain confidentiality.
- Self-starter with minimal supervision; demonstrates initiative.
- Flexible, innovative, and adaptable to a dynamic business environment.
- High engagement and supportive of leadership; role model for company values.
- Amazing customer service skills and relationship-building abilities.
Benefits
- 401(k)
- Health (PPO/HSA), Vision, Dental
- Disability insurance (STD/LTD)
- Accident Insurance
- Life Insurance (Employee, Spouse, and Child options)
- Paid Time Off and Holiday Pay
- Hep B and CPR Certifications
- Career Growth Opportunities
- Company-provided online learning courses
- Competitive Compensation and Paid Training
- Employee fun days and holiday celebrations
- Employee Assistance Program (EAP)
- Perks @ Work, Employee Discount Program
Schedule and Location
Family Smiles Boerne/West Bandera
Monday-Friday
Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.