Front Office- Treatment Coordinator (Bilingual)

About the role

Treatment Coordinator Reports to: Practice Manager
Key Partnerships: Billing, Clinical, Operations
Department: Operations
Salary: $15/hr (based on experience)
Classification: Non-Exempt
Status: Full Time

Job Responsibilities

• Understand and comprehend all of the day-to-day duties of front office staff.
• Have a clinical conversation with the patient(s) about the excessive treatment.
• Accurately prepare the consent forms and get parental approval before treatment begins.
• Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam.
• Collect fees per patient’s insurance or visit.
• Must be able to understand pre-authorizations, narratives, and sending PA and intraoral pictures.
• Provides support to the Greeter and Insurance Specialist.
• Clean/maintain front office area/lobby.
• Perform other duties as assigned.

Basic Qualifications

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service
• Multitasking and prioritizing
• Dependability
• Problem-solving
• Ability to work under pressure
• Attention to detail
• Ability to work as a team player

Key Skills and Abilities

• Knowledge of computer software applications
• Effective oral and written communication skills
• Ability to communicate effectively with patients and co-workers
• Ability to adhere to safety policies and procedures
• Ability to use good judgment and maintain the confidentiality of information
• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Amazing customer service skills, great at building relationships with new people

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental, Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Schedule and Location

Willis Family Dental
Monday-Friday