Front Office- Treatment Coordinator (Bilingual)

About the role

If you are team‑oriented and looking for an opportunity to assist patients in our community by providing a beautiful smile, join our team! You will work very closely with the dentist, take a major role in helping patients understand the dental care they need for their oral health, and offer options that most dental offices don’t provide. This position is ideal for those who thrive in a high‑paced, high‑energy environment.

Responsibilities

• Understand and comprehend all day‑to‑day duties of front office staff.
• Conduct clinical conversations with patients about extensive treatment plans.
• Accurately prepare consent forms and obtain parental approval before treatment begins.
• Explain insurance benefits, limitations, out‑of‑pocket expenses, and financing options to patients and/or parents after the exam.
• Collect fees based on patient’s insurance or visit.
• Assist the office manager with sending claims and coding.
• Interpret pre‑authorizations, narratives, and send PA and intraoral pictures.
• Provide support to the Greeter and Insurance Specialist.
• Clean and maintain the front office area and lobby.
• Perform other duties as assigned.

Basic Qualifications

• High School graduate or equivalent.
• Strong written and verbal communication skills.
• Customer service experience.
• Ability to multitask and prioritize.
• Dependability.
• Problem‑solving skills.
• Ability to work under pressure.
• Attention to detail.
• Team‑player mindset.

Key Skills and Abilities

• Knowledge of computer software applications.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co‑workers.
• Adherence to safety policies and procedures.
• Good judgment and confidentiality of information.
• Strong written and verbal communication skills.
• Self‑starter with ability to work with minimal supervision and demonstrate initiative.
• Flexible, innovative, and highly adaptable to a dynamic business environment.
• High engagement; supportive of leadership and a role model for company values and guiding behaviors.
• Demonstrated task completion and dedication to detail.
• Amazing customer service skills and ability to build relationships with new people.

Benefits

• 401(k) plan
• Health (PPO/HSA), vision, and dental insurance
• Disability insurance (STD/LTD)
• Accident insurance
• Life insurance options for employee, spouse, and child
• Paid time off
• Holiday pay
• Hep B and CPR certifications
• Career growth opportunities
• Company‑provided online learning courses
• Competitive compensation
• Paid training
• Employee fun days and holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work and employee discount program

Pay

Salary: $17/hr + based on experience. Classification: Non‑Exempt. Status: Full Time.

Schedule

Monday‑Friday. Location: Apex Dental, Nacogdoches.