Front Office- Treatment Coordinator (Bilingual)

About the role

If you are team‑oriented and looking for an opportunity to assist patients in our community by providing a beautiful smile, join our team! You will work closely with the dentist, help patients understand the dental care they need for oral health, and offer options that most dental offices don’t provide. This is a high‑paced, high‑energy environment.

Responsibilities

• Understand and comprehend all day‑to‑day duties of front office staff.
• Conduct clinical conversations with patients about extensive treatment.
• Accurately prepare consent forms and obtain parental approval before treatment begins.
• Explain insurance benefits, limitations, out‑of‑pocket expenses, and financing options to patients and/or parents after the exam.
• Collect fees based on patient’s insurance or visit.
• Assist the office manager with sending claims and coding.
• Interpret pre‑authorizations, narratives, and send PA and intraoral pictures.
• Provide support to the Greeter and Insurance Specialist.
• Clean and maintain the front office area and lobby.
• Perform other duties as assigned.

Basic Qualifications

• High school graduate or equivalent.
• Strong written and verbal communication skills.
• Customer service experience.
• Ability to multitask, prioritize, and work under pressure.
• Dependability and problem‑solving skills.
• Attention to detail and ability to work as a team player.

Key Skills and Abilities

• Knowledge of computer software applications.
• Effective oral and written communication with patients and co‑workers.
• Adherence to safety policies and procedures.
• Good judgment and confidentiality of information.
• Self‑starter with ability to work with minimal supervision and demonstrate initiative.
• Flexibility, innovation, and adaptability to a dynamic business environment.
• High engagement, supportive of leadership, and role model for company values.
• Strong task completion and dedication to detail.
• Excellent customer service and relationship‑building skills.

Benefits

• 401(k) plan.
• Health (PPO/HSA), vision, dental, and disability insurance (STD/LTD).
• Accident and life insurance for employee, spouse, and child.
• Paid time off and holiday pay.
• Hep B and CPR certifications.
• Career growth opportunities and company‑provided online learning courses.
• Competitive compensation and paid training.
• Employee fun days, holiday celebrations, and Employee Assistance Program (EAP).
• Perks @ Work and employee discount program.

Pay

$17 per hour plus additional compensation based on experience. Classification: Non‑Exempt. Status: Full‑Time.

Schedule

Monday‑Friday at Apex Dental, Nacogdoches.