Front Office- Treatment Coordinator (Bilingual)

Reports to: Practice Manager

About this role

If you are team-oriented and looking for an opportunity to assist patients in our community by providing a beautiful smile, come join our team! You would work very closely with the dentist, helping patients understand the dental care they need for their oral health. In this role, you will assist patients by providing options that most dental offices don’t offer. If you enjoy high-paced, high-energy environments, you will enjoy this job.

Responsibilities

• Understand and comprehend all day-to-day duties of front office staff.
• Have clinical conversations with patients about excessive treatment.
• Accurately prepare consent forms and obtain parental approval before treatment begins.
• Explain insurance benefits and limitations, out-of-pocket expenses, and financing options with the patient and/or parent(s) after the exam.
• Collect fees per patient’s insurance or visit.
• Help the office manager send claims and codes.
• Understand pre-authorizations, narratives, and sending pre-authorization and intraoral pictures.
• Provide support to the Greeter and Insurance Specialist.
• Clean and maintain the front office area/lobby.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• Written and verbal communication skills.
• Customer service experience.
• Ability to multitask and prioritize.
• Dependability.
• Problem-solving skills.
• Ability to work under pressure.
• Attention to detail.
• Ability to work as a team player.

Skills

• Knowledge of computer software applications.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and maintain confidentiality of information.
• Strong written and verbal communication skills.
• Ability to work with minimal supervision, self-starter, and demonstrates initiative.
• Flexible and innovative; highly adaptable to a dynamic business environment.
• High engagement; supportive of leadership and a role model for company values and guiding behaviors.
• Strong demonstration of task completion and dedication to detail.
• Amazing customer service skills, great at building relationships with new people.

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance (Employee, Spouse, and Child options)
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company-provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Pay

$14-18/hr (based on experience)

Schedule

Full-time, Monday-Friday

Location: Gloss Dental (Rosenberg)