Front Office Support

Hancock Health · Greenfield, IN · Yesterday

On-siteOTHRFull-time

Demonstrate the ability to verify patient insurance eligibility and benefits.
Demonstrate the ability to obtain precertification for outpatient procedures with correct CPT and diagnosis codes through appropriate insurance company online, fax, and by telephone.
Demonstrate the ability to document authorizations in Meditech and link to appropriate appointments.
Identify and submit appropriate clinical documentation to insurance companies to support authorization requests.
Demonstrates excellent communication skills with medical staff and patients.
Able to check patients in, verify demographic information, answer calls, sort and deliver faxes.

Verify patient insurance eligibility and benefits on all infusion patients by verifying pre-certification note, date range, and number of cycles.
Obtain pre certifications and authorizations for scans, labs, and infusions as assigned.
Document authorizations in Meditech and link to appropriate appointments.
Identify and submit appropriate clinical documentation to insurance companies to support authorization requests.
Exhibit excellent communication skills with medical staff and patients.
Check in patients, verify patient demographic information, answer incoming calls, and sort and deliver faxes as needed.
Follow up on outgoing referrals as needed.

Interacts collaboratively with team members.
Ability to maintain composure under stressful situations.
Possesses a sense of responsibility, initiative, honesty, and confidentiality.
Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.

High school education or Associate degree preferred.
Experience in an oncology clinic or other medical setting with medical terminology preferred.
Proficiency with software necessary to perform essential job functions such as medical records and insurance portals.

In office Monday - Friday, 8am-4pm (7.5 hours/day, 37.5 hours/week)
Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance.
All education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

1 year(s): Medical office experience required; oncology experience preferred.
Insurance verification experience required; prior authorization experience preferred.

Medical Terminology Preferred.
Customer Service.
Excel Behaviors Required: Thought Provoking, Dedicated, Team Player, Detail Oriented.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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